You stay in control. Deletion is available regardless of subscription status. We verify ownership before removing an account, but a subscription does not prevent immediate deletion.
Fastest: delete in Carefully
- Open Carefully and sign in.
- Tap your pet/avatar control.
- Open Settings, then find Privacy & support and choose Delete account.
- Reauthenticate and confirm permanent deletion.
This deletes the account, pet profiles, Care data, walks and photos, Vet Visit transcripts and summaries, household access, and active sessions associated with the account, except limited information we must retain for security, fraud prevention, dispute resolution, or law. Encrypted backup copies age out within 14 days.
Request deletion without the app
Email us from the address connected to your Carefully account. We will send a verification step before deleting anything. Never include a password or one-time code in your request.
Subscriptions are managed separately
Deleting your Carefully account does not automatically cancel an Apple App Store or Google Play subscription. You may delete immediately, but use Apple subscriptions or Google Play subscriptions to stop future billing.
What happens next
After ownership is verified, we process the deletion within a reasonably quick period and confirm completion. If we need to retain limited information, we will explain what is retained and why. Deletion cannot be undone; exported or independently saved copies held by another person are outside Carefully’s control.
Need a copy first?
If you need help accessing or exporting information before deletion, contact support@carefully.pet before confirming deletion.