Let’s get you back to caring.

Start with a quick answer or send us a note. A real support request should never require sharing sensitive care details.

Email support Browse answers

PawCast support has moved here with Carefully

Pet health emergency? Carefully is not an emergency or veterinary service. Contact your veterinarian or a local emergency veterinary clinic immediately.

Choose the shortest path.

Something isn’t workingInclude your phone model, operating system, Carefully version, approximate time, and what you expected to happen.Report a problem

Billing or Carefully+For purchase and restore help, tell us which store you used. Never send card details or store passwords.Get billing help

Privacy or accountAsk about your information, sharing access, account recovery, or a privacy request.Contact privacy support

Delete your accountDelete directly in Carefully or use the verified web request if you no longer have the app.See deletion steps

Quick answers

Why did PawCast become Carefully?

PawCast grew beyond one walk-weather decision into a more complete home for everyday care, activity and safety, health history, memories, and trusted people. Your existing account, records, purchases, and older PawCast links still belong to the same service.

Why did my personalized activity score change?

Carefully refreshes as weather, pavement estimates, your dog’s profile, and data freshness change. Check “Last checked” and refresh if the reading is more than 30 minutes old. Scores and recommendations are estimates; observe your dog and conditions.

Why does walk tracking ask for location?

Precise location is needed only for GPS route and distance. Start the walk while Carefully is open; Android keeps a visible notification while tracking. If you decline, use city-based weather and a time-only walk where available.

My Vet Visit recording stopped. Is it gone?

Open Vet and look for the interrupted visit. Carefully keeps retryable audio in app-private storage until you process or delete it. Keep the app installed until recovery is complete.

How do I restore Carefully+?

Sign in with the same Carefully account and Apple or Google account used for purchase. Open Carefully+ in account settings and choose Restore purchases. Store billing can take a few moments to update.

How do I manage or cancel billing?

Manage Apple subscriptions at Apple subscriptions. On Android, use Google Play subscriptions. Removing Carefully or deleting your Carefully account does not cancel store billing.

How do I delete my account?

In Carefully, open your pet/avatar control → Settings → Privacy & support → Delete account. If you cannot access the app, use the web deletion request.

Help us investigate safely

In your email, include your phone model, iOS or Android version, Carefully version, the approximate time of the problem, and the steps you took. Do not email passwords, one-time codes, Vet Visit audio, raw transcripts, precise routes, or other sensitive information.

PrivacyHow Carefully handles information TermsSafety and service rules Delete accountA direct, verified path Email ussupport@carefully.pet