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PawCast support has moved here with CarefullyPet health emergency? Carefully is not an emergency or veterinary service. Contact your veterinarian or a local emergency veterinary clinic immediately.
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Quick answers
Why did PawCast become Carefully?
PawCast is now Carefully, one calm home for daily care, safer walks, and vet follow-through. Your account, pets, history, supported entitlements, and older PawCast links remain with the same service.
Is Carefully for dogs and cats?
Carefully supports dogs and cats, with play and litter care and a simple setup. PawScore, walk tracking, breed-based outdoor guidance, and walk alerts are for dogs.
Why did my dog’s PawScore or Outlook change?
Carefully refreshes as weather, pavement estimates, your dog’s profile, and data freshness change. Check Last checked and refresh if the reading is more than 30 minutes old. Scores and recommendations are estimates; observe your dog and the conditions around you.
How does Carefully use location?
Location is optional for local weather. Carefully asks separately for route permission when you start a tracked walk; Android keeps a foreground notification visible while tracking. You can choose a city or use time-only walks, and denying location does not block visits, Care, records, profiles, or account controls.
How do I prepare Vet questions?
Open Vet, open Prepare questions and add your own question, and keep the list available during the appointment. Mark a question complete as it is answered; you can reopen or remove it later.
What can I log in Care?
Choose Log care on Today to log meals, water, play, observations, bathroom events, litter care for cats, treats, and whether food was used to give medication. Recent entries appear in the Care timeline for the selected pet.
How do I change reminders or quiet hours?
Open your pet/avatar control, choose Settings, and review notification preferences. Carefully asks for notification permission only when you choose to enable a reminder or alert.
What if a walk, recording, or import is interrupted?
Reopen Carefully and use the resume or retry state shown for that activity. A safety switch can pause new creation without hiding completed walks, visit summaries, reviewed records, or existing record conversations. Contact support before deleting the app if a recovery screen remains stuck.
Who can see a shared pet?
An accepted household viewer receives read-only access to the shared pet’s supported care context. Owner-only actions, subscription changes, precise private route details, and medical source files remain restricted. The owner can revoke access from the pet identity menu.
How do I purchase or restore Carefully+?
Open the pet identity menu and choose Carefully+. The app shows the store-localized monthly and yearly price before purchase and offers Restore purchases; there is no trial. Existing subscribers keep continuity after upgrading. If an Apple or Google entitlement looks wrong, email [email protected] and tell us which store you used. Never send card details or a store password.
How do I manage or cancel store billing?
Manage an Apple subscription at Apple subscriptions. On Android, use Google Play subscriptions. Removing Carefully or deleting your Carefully account does not automatically cancel billing managed by a store.
How do I delete my account?
In Carefully, open your pet/avatar control → Settings → Privacy & support → Delete account. If you cannot access the app, use the web deletion request.
Help us investigate safely
In your email, include your phone model, iOS or Android version, Carefully version, the approximate time of the problem, and the steps you took. Do not email passwords, one-time codes, precise coordinates, or sensitive health and care details.